1. Introduction

Lumen Therapeutic Services ("we", "our", or "us") is committed to protecting the privacy and confidentiality of all personal information we collect. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the NDIS Practice Standards.

2. Information We Collect

We may collect the following types of personal information:

Make a Referral details (name, email, phone number, address)
NDIS participant information (plan details, goals, support needs)
Health and medical information relevant to service delivery
Communication records and session notes
Feedback and survey responses

3. How We Use Your Information

We use your personal information to:

Provide Specialist Behaviour Support services
Develop and review individualised support plans
Communicate with you about your services
Meet our obligations under the NDIS Practice Standards
Improve our services through quality assurance processes

4. Disclosure of Information

We do not sell or rent your personal information. We may disclose your information to:

NDIS Quality and Safeguards Commission (as required)
Other support providers involved in your care (with your consent)
Support coordinators and plan managers (with your consent)
Legal authorities when required by law

5. Data Security

We implement robust security measures to protect your personal information, including encrypted storage, access controls, regular security audits, and staff education on confidentiality. All electronic records are stored on secure Australian-based servers.

6. Your Rights

You have the right to:

Access your personal information held by us
Request corrections to inaccurate information
Withdraw consent for certain uses of your information
Lodge a complaint about how we handle your information

7. Complaints

If you have a complaint about how we handle your personal information, please contact us at feedback@lumentherapeuticservices.com.au. We will respond within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

8. Contact Us

For any questions about this Privacy Policy, please contact us at:

Email: info@lumentherapeuticservices.com.au
Address: Lumen Therapeutic Services, Australia